Read more about past projects and achievements that have supported a culture of high performance:

  • Applicant Tracking System

    • New Applicant Tracking System (ATS) launched in April 2017 and externally posted jobs can be found here: 

    • ARO Initiative Objectives:
      • Automating candidate evaluation and selection.
      • Addressing time to fill positions.
      • Delivering more robust system functionality.
      • Improving processes with fewer manual steps.
      • Offering new onboarding tools.
      • Enhancing reporting measures and metrics.
      • Improving the applicant experience.
  • Campus Connections

    Initiative to connect Central Administration with the campus community by establishing a partnership program between the Office of the Executive Vice President for Administration and University MAUs in an effort to collaboratively advance performance and culture across the institution’s business (professional) enterprise.

    Through bi-annual meetings, the purpose of this program is to listen, learn, share, and support. Our office will:

    • Learn about campus units and operations.
    • Listen to the business-related challenges that units face.
    • Learn about unit successes and innovations, and to share them appropriately.
    • Listen to suggestions for improvement.
    • Support units by connecting them to resources that can assist with identified challenges.


    Administration seeks to establish a connection with each unit that encourages an open line of communication, an invitation to collaborate, and serves as a catalyst for shared innovation and excellence. Our targeted collaborators are MAU-level support staff (budget officers, HR managers, business leaders, etc…).

    For more information, please contact Jake Lathrop at

  • Contact MSU 355-1855

    Infrastructure Planning and Facilities Telecommunication Systems has been working to enhance MSU’s current operator/directory services for the past few months. This idea was proposed by the IPF table at the LEAD Seminar on Nov. 26, 2013 and suggestions that came from the Women’s Advisory Committee for Support Staff (WACSS).

    IPF Telecommunication Systems University Operators and IPF Dispatch Service personnel are experienced staff members with strong institutional knowledge. The Contact MSU Department aims to provide a one-stop number for all campus questions making it easier for customers to find the correct information with less effort (dial 0 or 517-355-1855). This initiative continues to develop the plan to enhance and promote the MSU operator/dispatch services. Completed and ongoing elements of the plan include:

    • Strengthen staff and resources: Enabling the staff to serve as ambassadors for the University 24/7, utilizing a variety of resources for them to create positive Spartan experiences with every interaction
    • Enhance service delivery: Engage partners from the MSU community to further develop the vision, resources and information needed in order to best serve internal and external audiences who don’t differentiate between individual MSU units. Explore tools that support these efforts including: centralized issues reporting/tracking systems, knowledge bases and event tracking resources and multi-media communication services.
    • Promote the enhanced services: Assess and improve the methods and tools used to educate customers so that they are aware of the enhanced services available.


    Next steps of the plan include:

    • Ensure center and staff success: Determine needs and resources to ensure future success for facility and staff.
    • Collaborate: Discuss opportunities with departments to work together and form unified standards for the new center.


    Leaders from across campus are being engaged in the initial phase to discuss partnering to further develop this service center. For more information contact: Angela Knauf, Customer Service Manager, IPF Telecom Systems, or call (517) 353-4634.

  • Conversations/Briefings with EVPA

    All Conversation Power Points and Materials can be found on the Academic Advancement Network (AAN) website in Past Leadership Development Events.


    February 28, 2019

    Featured Speakers:

    • Mark Haas, Vice President for Finance & Treasury
    • Jacquelynn Kittel, Assistant General Counsel
    • Paul Manitca, University Distinguished Professor, Chemistry
    • Christopher Contag, Chairperson, Biomedical Engineering
    • Kathleen Fitzpatrick, Director, Digital Humanities
    • Stephen Hsu, Vice President, Research and Graduate Studies
    • Satish Udpa, Acting President for Michigan State University


    Initiatives discussed included university finances, legal, FRIB, Institute for Quantitative Health Science and Engineering, digital humanities, and research.


    November 28, 2018 - Overview

    Featured Speakers:

    • Christine Leese, Chief of Staff, EVP for Administration
    • Amy Butler, Director of Campus Sustainability
    • Sharon Butler, Associate Vice President, Human Resources
    • Wolfgang Bauer, Associate Vice President for Administration
    • Vennie Gore, Vice President, Auxilliary Enterprises
    • Distinguished Seth Edgar, Chief Information Security Officer
    • Mark Haas, Vice President for Finance & Treasury


    Initiatives discussed included sustainability initiatives, mobility, human resources statistical information and efforts, IT security and accessibility, East Lansing city tax and lawsuit payment updates.


    March 23, 2018 - Overview

    Featured Speakers:

    • Dan Bollman, Associate Vice President, Infrastructure, Planning and Facilities
    • Sharon Butler, Associate Vice President, Human Resources
    • Rob McCurdy, Associate Vice President, Information and Technology Services
    • Vennie Gore, Associate Vice President, Auxilliary Enterprises
    • Wolfgang Bauer, University Distinguished Professor, Office of the EVP for Administrative Services
    • John Verbonceour, Associate Dean for Research, College of Engineering
    • John Prush, Deputy Director Management Services Bureau, MSU Police Department
    • Kristin Schuette, Information Technologist, Registrar's Office
    • Scott Witter, Professor, School of Planning, Design and Construction
    • Thomas Glasmacher, Director, Facility for Rare Isotope Beams


    Initiatives discussed included flooding deployment, capital constructure, research, infrastructure, art on campus, mobility, human resources statistical information and efforts, preparing for the future, Office 365, security, data center, preparing for future spartans, mobility and and overview and tour of the FRIB facility.


    November 3, 2017 - Overview

    Featured Speakers:

    • Satish Udpa, Executive Vice President for Administration
    • Sharon Butler, Associate Vice President, Human Resources
    • Rob McCurdy, Associate Vice President, Information and Technology Services
    • Dan Bollman, Associate Vice President, Infrastructure, Planning and Facilities
    • Wolfgang Bauer, University Distinguished Professor, Office of the EVP for Administration
    • John Verbonceour, Associate Dean for Research, College of Engineering
    • John Prush, Deputy Director Management Services Bureau, MSU Police Department
    • John Gaboury, Associate Provost for Academic Services Enrollment Management and Academic Initiatives
    • Scott Witter, Professor, School of Planning, Design and Construction


    Initiatives discussed included creating and maintaining a culture of high performance, developing strategies to continuously improve quality and efficiency in support of the academic mission, and faculty and staff engagement. Also discussed were initiatives related to Human Resources, IT Services, Infrastructure Planning and Facilities, mobility, energy and contemplated changes to parking on campus.


    March 28, 2017 - Mobility

    Featured Speakers:

    • Satish Udpa, Executive Vice President for Administration
    • John Gaboury, Associate Provost for Academic Services and Enrollment Management
    • John Verboncoeur, Associate Dean for Research, College of Engineering
    • Scott Witter, Professor, School of Planning, Design and Construction


    The session specifically focused on the development of a Campus Mobility Plan which will help move students, faculty, staff, and visitors, around the campus as efficiently as possible. The plan addressed MSU’s complex and dynamic mobility needs, building on the Campus Master Plan. The development process engaged stakeholders and connected current initiatives to emerging technologies and new ideas to create a robust and flexibility framework to improve mobility for all.


    December 2, 2016 - The New Science of Leadership Networks: Raise What You Know to the Power of Who You Know

    Featured Speakers:

    • Dr. Brian Uzzi, Richard L. Thomas Distinguished Chair in Leadership and Co-Director of the Northwestern University Institute in Complex Systems


    Dr. Uzzi presented an interactive session entitled: The New Science of Leadership Networks: Raise What You Know to the Power of Who You Know.

    “Research now shows that what distinguishes thriving leaders is the powerful yet invisible personal networks through which they mobilize resources, innovative, and collaborate to promote growth. Yet many persons who aspire to positions of executive leadership unconsciously build weak networks. In this presentation, learn scientifically grounded principles and tools for developing a better network and applying it effectively.”


    November 24, 2015 - Promoting a Culture of Excellence

    Featured Speakers:

    • Susan Hawkins, Senior Vice President for Quality and Patient Safety, Detroit Medical Center


    This session discussed facilitators of change, overcoming barriers, and lessons learned that organizations continuing to strive for a culture of high performance could apply. Ms. Hawkins is the former Senior VP for Performance Excellence at the Henry Ford Health System, and was directly responsible for the design and implementation of strategies at Henry Ford that led to raising the culture of high performance and ultimately the Malcolm Baldrige National Quality Award. Ms. Hawkins continues this work at the Detroit Medical Center.

    This was a continuation of last fall’s captivating conversation with Nancy Schlichting, CEO of the Henry Ford Health System, on “Building a Culture of High Performance Into Your DNA.”


    March 26, 2015 - Moving Towards Best-in-Class Support Service

    Featured Speakers:

    • Satish Udpa, Executive Vice President for Administration
    • Dan Bollman, Assistant Vice President, Infrastructure Planning and Facilities
    • Sharon Butler, Assistant Vice President, Human Resources
    • Joanna Young, Vice President for Information Technology and Chief Information Officer


    Bolder by Design compels the entire university community to advance a culture of high performance by elevating the quality and effectiveness of every product, service, and process to realize our highest aspirations and the expectations of our partners. To be bolder, we must move the needle forward. This is especially true for administrative and technical services that are critical for supporting the work of faculty, staff, and students as they work to fulfill the mission of the university. By continuing to advance our services, MSU is striving to offer:

    • Reliable information technology resources to facilitate both learning and business continuity;
    • Effective human resources to enable recruitment and retention of high-quality faculty and staff; and,
    • Dependable infrastructure services that maintain and expand a built environment to support and inspire a dynamic world-class learning community.


    This interactive session presented developments in three of the administrative service units and how those changes, both planned and initiated, impacts individual units across the campus. Human Resources, Information Technology Services, and Infrastructure Planning & Facilities shared their vision and discussed continuing initiatives to move their respective areas towards high performance. A main focus was how these efforts are directed towards enabling campus units to fulfill their mission and purposes and how ultimately, this helps to sustain MSU as one of the world’s great public research universities. Participants were invited to share their reactions, ideas and needs through an interactive panel discussion.


    December 2, 2014 - Building a Culture of High Performance Into Your DNA

    Featured Speakers:

    • Lou Anna K. Simon, President
    • Nancy Schlichting, CEO of Henry Ford System


    Organizing and delivering high-performance in a multi-divisional operation is a difficult process. Credited with helping to turn around Henry Ford Health System, CEO Nancy Schlichting was able to integrate the multi-faceted health care system and lead Henry Ford to win a 2011 Malcom Baldrige National Quality Award. Ms. Schlichting discussed this journey and also discussed Henry Ford’s cultural renewal process entitled, “Creating One Henry Ford”.

  • Energy Future

    In a move that has reduced emissions at its T.B. Simon Power Plant as well as significantly advanced its Energy Transition Plan, Michigan State University has stopped burning coal as of March 2016 and switched to exclusively burning natural gas.

    The conversion from coal to natural gas has reduced MSU’s carbon dioxide emissions by more than 500 million pounds per year. The environmental impact of this reduction in CO2 emission is equivalent to planting half a million trees per year!

    The university adopted its Energy Transition Plan in April 2012. The decision to stop burning coal results from the efforts undertaken to achieve the goals of the plan.

    The decision further helps MSU reliably meet its future energy needs in a sustainable fashion. “Sustainability is one of our guiding institutional principles,” MSU President Lou Anna K. Simon said. “This represents a great opportunity for MSU to further reduce its environmental impact.”

    Simon made the announcement April 8th, 2015 at a live webcast titled “A Conversation with President Simon about MSU’s Energy Future.” The hour-long panel discussion included representatives from MSU, Consumers Energy, and CustomerFirst Renewables and covered a wide range of topics. Dr. Simon announced the completion of the fuel transition on April 12th, 2016.

    A recording of both webcasts is available at 

    Located on the south end of campus, the T. B. Simon Power Plant now burns only natural gas to produce steam that is used for heating and providing electricity to most of MSU’s East Lansing, MI campus buildings. A confluence of changing energy costs, along with new federal emission rules, allowed MSU to stop burning coal in a financially viable way.

    “Transitioning to natural gas as our sole fuel source gives us a cleaner, stable power supply moving forward,” said Robert Ellerhorst, Director of Utilities at the Power Plant, which is the chief power provider to MSU’s 5,200-acre campus.

    As the Environmental Protection Agency began unveiling new emission standards over the past couple of years, the Office of the Executive Vice President for Administrative Services, in collaboration with Infrastructure Planning and Facilities, began planning for those new standards and researched different technologies and solutions.

    The decision to stop burning coal propels MSU’s Energy Transition Plan and advances its three goals:

    1. improve the environment;
    2. make resources available for investment into the research and development of sustainability energy; and
    3. demonstrate the university’s leadership role in sustainable energy.


    MSU also built an anaerobic digester facility on south campus to generate renewable power from biomass. This biomass power plant, completed in 2014, utilizes food waste from MSU’s cafeteria system, as well as neighboring businesses, and continuously generates 300 to 500 kW of clean electric power.

    In addition, this digester facility also produces large quantities of high-quality organic fertilizer for the MSU farms and gardens. This green fertilizer dramatically reduced MSU’s need to purchase chemical fertilizers, which further reduces MSU’s environmental footprint.

    MSU has signed an agreement with Consumers Energy and built a substation supplying the Facility for Rare Isotope Beams with electricity. The substation permits the university to purchase additional electricity to allow its co-generation power plant to operate at an optimal steam/electricity balance and further reduce the overall carbon footprint of the university, while at the same time reducing overall energy costs. The substation and its underground connection to the high-voltage power grid was completed in early 2017.

    To further advance toward its vision, MSU is currently investigating public-private partnership options to add renewable sources of power, in particular a 12 Megawatt carport solar array.

    For more information on MSU’s Sustainability Plan, go to

  • Faculty Pre-onboarding Process

    For departments hiring academic faculty, the MSU ID Office has recently put into place an optional pre-on-boarding process that may assist with the transition to MSU. This process provisions a limited group of services to incoming faculty and academic staff at the point of accepted offer and prior to being fully processed and hired in EBS. These pre-onboarding services should help provide a smoother transition for faculty including creation and establishment of the:

    • Spartan Card - ID card utilized for setting up building and parking gate access
    • NetID - user name utilized for login access to email, wireless and D2L


    Early access should be especially helpful for new academic hires who arrive at MSU prior to their start-date, for example those with a start-date of August 16 who arrive on campus earlier in the summer.

    (Please note: Login access to EBS and some other services are not provisioned until they are fully processed and hired in EBS and they have reached their start-date.)

    For more information on how to utilize this process, please review the pre-onboarding document.

    Note that this process is focused on faculty due to the identified need for an MSU email for grant proposals early in the hiring process, and the potential large time gap between offer and start-date.

    This is a new process and we welcome any feedback as we continue to refine it. Please contact the MSU ID Office at 517-355-4500 with any suggestions specifically regarding this new faculty pre-onboarding process.

  • Faculty Readiness Project

    The Faculty Readiness Project (FRP) is a dedicated team from IPF and FPSM working together with colleges to pro-actively plan for potential new hires, and use various delivery methods to shorten bid periods and construction timelines to create a positive experience for colleges and a welcoming environment for new faculty by delivering an outstanding project that is high quality, time and cost efficient, and supports the advancement of the university’s research agenda.

    When a new faculty member or researcher is hired, they often need office, classroom or lab space that fits their unique needs. However, by the time those needs have been expressed to Infrastructure Planning and Facilities (IPF), there isn’t enough time to build or repurpose an existing space before the new person comes to campus. That’s frustrating for the new faculty member/researcher, their department, college and the university because it delays their ability to be as productive as possible. It’s also challenging for IPF because they aren’t given enough lead time to make the build or renovation project a success in the desired timeframe. The FRP combats the problem from both sides, by asking departments and colleges to share their space needs with IPF as early as possible and by streamlining IPF’s request-design-build process as much as possible.

    In order to create the most successful experience for the customers, the Faculty Readiness team has partnered with various other departments on campus. Specific representatives from Facilities Planning and Space Management inform FRP of the campus master plan and what is coming up in the near future to support the university’s advancement mission. IPF/FRP has partnered with Purchasing to jump start Purchase Orders and Contracts on projects that are short on time, often with multiple phases. Environmental Health and Safety along with Information Technology Systems are also involved throughout the entirety of the project starting with Plan Review to ensure the customer receives the best results. All of these units work diligently to get the work done in the time frame given acknowledging all unknown variables of each project.

    What does FRP do?

    • Proactively plans for potential new hires,
    • Uses various delivery methods to shorten timelines and
    • Centralizes coordination of internal and external services.


    Why FRP?

    • To improve timeframes of project completion for incoming faculty,
    • Align project expectations with appropriate delivery methods and
    • Respond to Bolder by Design imperatives of increasing research opportunities and advancing our culture of high performance.


    How can we work together to expedite the project?

    • Identify space plan and program early,
    • Send in a Service Request as soon as possible,
    • Identify preliminary scope of work for estimating,
    • Actively involve the Principal Investigator (PI) and department contact,
    • Complete the “Faculty Readiness Project Checklist” with PI involvement and
    • Obtain photos of current space.


    For more information contact: Monte Pride, Estimating Planner/Inspector/Analyst III/Supervisor, IPF Planning, Design and Construction, or call (517) 353-1648

  • High Performance Work Culture

    The online learning platform elevateU has a new MSU Highlighted Program available to all MSU faculty and staff called "Building a High Performing Work Culture". This program is filled with courses, videos, books and more to help all levels of MSU faculty and staff increase their professional and personal development. The resources cover a range of topics, with anything from dealing with workplace conflict to creating formulas in Excel. Learn more here: 

  • HR Solutions Center

    MSU Human Resources has recently opened the Solutions Center - a new unit created to improve the way HR serves their many customer groups. The Solutions Center is based on The Concept of One: ONE phone number. ONE email. ONE website. And a team of people dedicated to customer service as our number ONE priority.

    The Solutions Center contains two teams that serve customers in different ways.

    • The Solutions Team: The Solutions Team is made up of nine HR generalists whose job it is to be there when you need them. The Solutions Team takes your phone calls, answers your emails, and helps walk-ins. This team answers questions, resolves problems and, when necessary, connects you with resources outside of the Solutions Center to meet your needs. This team primarily serves faculty, staff, retirees, students and members of the public seeking information on HR-related policies, programs and issues. On average, this team is responsible for fielding around 52,000 phone calls per year and helping thousands more who contact us via email or visit the Solutions Center in person in suite 110 of the Nisbet Building. This team also is responsible for staffing a variety of outreach efforts - such as faculty/staff benefits fairs and student insurance presentations.

    • The Operations Team: The Operations Team typically works more closely with MSU units and vendors and has three distinct subgroups that serve their customers in different ways.

      These sub-groups include:
      1) the Academic Operations transactional group which includes Graduate, Undergraduate and Professorial assistants
      2) the Support Staff posting and records maintenance group
      3) the Student Employee and Temporary and On-call Employee group


    Need help? Give the Solution Center a call at (517) 353-4434 or by email at!

  • IPF's Digitally Interconnected Environment

    IPF’s mobile project will equip the 21st century workforce with a digitally interconnected environment. Benefits of the mobile project include:

    • Easier way to distribute IPF-all communication messages to ensure all staff receive important, timely messages.
    • All IPF staff will have the ability to communicate with customers, contractors, other IPF departments and more, without having to seek a land line.
    • Front line workers will have access to their FAMIS workbench, with the ability to see all work orders assigned to them. Currently, information is printed on paper and given to frontline workers, or written down on notepads.
    • All staff will have access to the same up to date campus infrastructure documents.


  • MSU Data Center

    On April 12, 2018, a ribbon cutting ceremony unveiled The MSU Data Center (MSUDC). MSUDC is the newest computing facility at Michigan State - a state-of-the-art, on-campus data center designed to address the university’s needs for expanded computing capacity for both teaching and research missions, reduced power consumption, business continuity, enhanced security and compliance. It serves as a tier-1 connected hub for academic units across campus and also provides connectivity to research networks around the world.

    For more information on the MSU Data Center, please visit 

  • MSU IT Org Alignment

    In April, Acting President Satish Udpa asked John Beck of the School of Human Resources and Labor Relations to conduct focus group interviews with each college to hear about each college’s experience with the IT integration, identify strengths and weaknesses of the integration process, and examine ways to work together to collaboratively strengthen IT efforts on campus. The information has been collected and on August 8th, Acting President Udpa sent out an IT Integration memo naming a Blue Ribbon Committee to continue the work of improving the IT integration process.

    The committee will consist of the following individuals:

    • Thomas Glasmacher – Director of the Facility for Rare Isotope Beams (chair)
    • Andrea Amalfitano – Dean, College of Osteopathic Medicine
    • Bill Beekman – Vice President and Director of Intercollegiate Athletics
    • Thomas Cooper – Project Manager, Student Information System Modernization Project
    • Leo Kempel – Dean, College of Engineering
    • Christopher Long – Dean, College of Arts and Letters
    • Rob McCurdy – Vice President and Chief Information Officer
    • Deborah Moriarty – Chairperson, Faculty Steering Committee and Professor, College of Music
    • Fred Sudler – Chief Operating Officer and Director of Application Services, MSU IT
    • Heather Swain – Vice President for Marketing, Public Relations and Digital Strategy
    • Mario Kakos – Associated Students of MSU
    • Maurice Koffman – MSU Administrative Professionals Association


  • Performance Excellence Program

    The Performance Excellence Program is a performance management process that began January 1, 2016. At the core of this program is the recognition that if MSU is to continue to be a leading research university, we need talented staff who are continually developing their skills to meet the needs of a rapidly changing world. This cannot be an afterthought, but something that is planned and measured. Every staff member contributes something valuable to the overall success of MSU in our educational, research and outreach missions. And all staff members, no matter how skilled they are today, need to keep learning. Both supervisors and staff have a responsibility to participate and engage with this process. For more information, visit the website: 

  • Service Billing – EBS Enhancements

    In partnership with Infrastructure Planning and Facilities (IPF), the Controller’s Office built a new doc that will route all IPF billing charges to Fiscal Officers (FO’s) prior to posting to the ledger. This will allow FO’s to add accounting string data up front as opposed to after the fact via time consuming journal entries. The document will also provide a direct web link to IPF’s supporting documentation of the services billed.

    This use of technology will directly allow for more efficient use of support staff time, and this new functionality was built to scale to other MSU service providers. This will be implemented to several campus departments in the coming year.

  • Spartan Experience

    Many thousands of experiences and transactions—both seen and unseen—occur every day between the public, MSU staff, and our systems. These experiences include the countless exchanges between teammates, partners, vendors, students, faculty, and support staff. When we acknowledge that a customer is anyone who has an impact on MSU’s reputation, we can better understand the role each of us plays in positively affecting a customer’s experience.

    To advance this imperative, The Spartan Experience was created. This program, which began in October of 2013, is designed to bring a common approach to service that will help staff identify their unique customers and provide tools that allow them to deliver outstanding “Spartan experiences” every day.

    This high-energy program is designed by Spartans for Spartans. Its goal is to inspire and build a high performance service mindset in all MSU team members to Deliver Outstanding Spartan Experiences with Pride in everything we do and to all we serve.

    When you complete this program, you will learn:

    • Key concepts of D.O.S.E.
    • What are the three Pillars of Success
    • MSU’s four Quality Standards
    • How to apply the Cornerstone for Customer Service
    • How customers affect MSU’s results
    • The components of the Customer Relationship Life Cycle
    • The connection between employees, customers and results
    • What are customer touch points
    • How to build Outstanding Customer Relationships
    • The ABC’s of Customer Interaction
    • How to address problems with L.E.AP.
    • Understand the P.R.I.D.E. of accountability


    Sign up for “The Spartan Experience” or “Leading the Spartan Experience”, enroll via the ESS tab within EBS.

    For more information or assistance in facilitating sessions, help with metrics, sustaining success in your culture, or other ideas, please contact Carrie Galdes or call (517) 884-4408.

  • Spartan Treasure Hunt

    On October 6, 2017, MSU offically sunsetted the Be Spartan Green campaign, and closed the @BeSpartanGreen Twitter and Instagram accounts.

    The Spartan Treasure Hunt is an early step in the building commissioning process. It engages building occupants to help identify opportunities for energy savings and system improvements. This program began in October of 2014 and is expected to be completed by May of 2017. A total of 42 buildings will be reviewed throughout this three-year period.

    The treasure hunt is a one-day event in which participants break up into teams, tour a campus building and look for ways to increase energy efficiency within the building. Through observation, measurement and inquiry, teams of building occupants and facilities experts produce a list of resource-saving opportunities.

    For more information on the process, click here: or contact Jason Vallance and Stephanie Redfern.

  • Unit Onboarding & Off-boarding

    A cross-campus collaborative initiative focused on Unit-level onboarding and off-boarding. The purpose of this working team is to identify the needs of a Unit onboarding/off-boarding program, identify existing best practices on campus and at peer institutions, and develop resources that could be used by all units on campus. Through this process we hope to collaboratively bring the excellent ideas and programs from across campus into the same space in an effort to share best practices and increase alignment.

    Integral to this project is collaboration with central offices (Human Resources, Academic Human Resources, Academic Advancement Network, Office of Inclusion and Intercultural Initiatives, and the Work Life Office). Unit onboarding and off-boarding are complementary to University-level orientation and exit programs and aligning the work of the campus units with University programs is vital to success. We are very happy to include members from these critical units in our leadership, advisory, and project teams.

    For more information, please contact Jake Lathrop at

  • Work Climate Survey

    MSU is committed to having the best work environment possible. Support staff were invited to participate in a work climate survey in June of 2017 to determine what we are doing well and where there is room for improvement. The survey for staff was similar to a work environment survey completed with faculty and a campus-wide climate survey conducted with students. Outcomes from these surveys included enhanced training programs, work life resources, and professional and social support initiatives.

    The survey contained the following sections:

    • Annual Performance Evaluation/Review
    • Job Advancement
    • Diversity, Inclusion, and Relationships
    • Leadership
    • Workplace Environment
    • Sexual Harassment and Sexual Misconduct 
    • Beliefs and Attitudes About MSU 
    • MSU's Culture of High Performance
    • Satisfaction at MSU 
    • Recruitment and Hiring Process  


    Over 7,000 support staff members received this survey and nearly 40% of the staff responded! We value the input and appreciate the time that everyone took to provide feedback. The university’s greatest strengths, according to the views expressed, are providing good benefits and a healthy balance between personal and professional life, supervisors and coworkers treating other MSU employees with respect, and awareness of the proper steps to address sexual harassment or misconduct. Meanwhile, the areas identified as most in need of improvement were: establishing fair, clear, and consistently applied procedures for job advancement; engaging staff in the decision-making processes within their units; eliminating sexual misconduct and uncivil behavior; and enacting practices that effectively promote a culture of high performance. Should you have any questions about this survey, please contact Paulette Granberry Russell, Director and Senior Advisor to the President, Office for Inclusion and Intercultural Initiatives, at, or 517.353.3924.