Business function
Replace unsupported Campus Call software that reached end of life in July 2023.
Purpose
Implement and integrate VanillaSoft software fundraising for the UA Greenline team to Ascend (SalesForce).
Value
Enables fundraising activities, fundraising processes, and recordkeeping. VanillaSoft presents more flexibility and smarter ways to raise funds for the university along with a better donor experience.
Business function
Convert Offices using end of life AVAYA multimedia call center phone software to Genesys CX software.
Purpose
Facilitate provision of multimedia call center services
Value
Continue to allow MSU internal and external clients to be serviced and to improve the efficiency of their call center operations.
Business function
Improve the recruitment and admissions processes for the university
Purpose
Provide a shared CRM recruitment and admissions for all careers at the university.
Value
Streamline the admission processes, providing custom CRM functionality, establishing a common data structure for Campus Solutions integration and university reporting, and improving transparency with central offices and colleges or programs at a lower cost to MSU.
Business Function
Course Evaluation Tool
Purpose
This project will implement the vended application eXplorance Blue. The application provides student course evaluation software. eXplorance will provide an experienced partnership to implement while MSU will contribute academic consensus/decisions and technical setup of application framework. This work is expected to culminate with a full implementation for fall semester 2023.
Value
Strengthening the quality of instruction is a fundamental component of Michigan State University’s commitment to supporting student success; as such, it is important to have an effective tool to allow students to assess and provide faculty with feedback regarding courses and for faculty to collect information regarding course content, instructional effectiveness, and new approaches from students.
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Business function
Determine Google storage limits for the MSU community.
Purpose
Implement role-based storage limits for the MSU community that keep us within Google storage limits that are no-cost. Provide infrastructure and guidance documentation to allow for user self-service relocation of stored data to the best option available.
Value
Steward MSU resources while supporting the missions of research and education.