Business function
Replace unsupported Campus Call software that reached end of life in July 2023.
Purpose
Implement and integrate VanillaSoft software fundraising for the UA Greenline team to Ascend (SalesForce).
Value
Enables fundraising activities, fundraising processes, and recordkeeping. VanillaSoft presents more flexibility and smarter ways to raise funds for the university along with a better donor experience.
Business function
Convert Offices using end of life AVAYA multimedia call center phone software to Genesys CX software.
Purpose
Facilitate provision of multimedia call center services
Value
Continue to allow MSU internal and external clients to be serviced and to improve the efficiency of their call center operations.
Business function
Improve the recruitment and admissions processes for the university
Purpose
Provide a shared CRM recruitment and admissions for all careers at the university.
Value
Streamline the admission processes, providing custom CRM functionality, establishing a common data structure for Campus Solutions integration and university reporting, and improving transparency with central offices and colleges or programs at a lower cost to MSU.
Business Function
Course Evaluation Tool
Purpose
This project will implement the vended application eXplorance Blue. The application provides student course evaluation software. eXplorance will provide an experienced partnership to implement while MSU will contribute academic consensus/decisions and technical setup of application framework. This work is expected to culminate with a full implementation for fall semester 2023.
Value
Strengthening the quality of instruction is a fundamental component of Michigan State University’s commitment to supporting student success; as such, it is important to have an effective tool to allow students to assess and provide faculty with feedback regarding courses and for faculty to collect information regarding course content, instructional effectiveness, and new approaches from students.
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Business function
Determine Google storage limits for the MSU community.
Purpose
Implement role-based storage limits for the MSU community that keep us within Google storage limits that are no-cost. Provide infrastructure and guidance documentation to allow for user self-service relocation of stored data to the best option available.
Value
Steward MSU resources while supporting the missions of research and education.
Value
Provide a scalable and secure Regulated Research Enclave (RRE) that is in compliance with the Department of Defense (DoD) requirements.
Business function
Build a research security enclave and associated support services to meet the necessary controls to enable MSU to conduct research that contains controlled unclassified information (CUI).
Purpose
The DoD requires the streamlining of cybersecurity controls and is expecting compliance by all institutions conducting government business by 2026. To meet this requirement, a scalable and secure Regulated Research Enclave (RRE) is needed to protect projects with data that meet the classification of CUI. Without this secure environment, we could lose or be unable to accept DoD-funded research projects.
Value
Financial Aid eligibility and award packages are critical factors for many families and students when deciding to attend MSU. The project is committed to providing an accurate and timely award offering to all eligible students.
Business function
Implement changes to MSU processes and systems to calculate Institutional and Federal student aid based on the FAFSA Simplification Act, passed by Congress in 2021.
Purpose
The Office of Financial Aid reviews all applicants and students aid eligibility using a combination of Oracle Student Financial Planning (SFP) programs, information from the FAFSA and MSU custom programs to review and evaluate the total aid and individual aid recommendations for the academic year.